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Refund Policy

Sael

Operated by Sael, LLC
A Wyoming Limited Liability Company

Effective Date: 12 January 2026

Last Updated: 12 January 2026

 

Refund Policy – No Refunds

Our No-Refund Policy Explained

Sael, LLC maintains a strict no-refund policy for all services, programs, sessions, advisory engagements, and digital products. This policy applies to spiritual, intuitive, personal development, founder coaching, and business advisory services, whether delivered one-on-one, in groups, digitally, or in person.

By booking or purchasing any service from Sael, LLC, you acknowledge and agree to the terms outlined below.

 

Why No Refunds?

1. Preparation, Analysis, and Container Creation

When you book a session, program, or advisory engagement with Sael, LLC, your payment covers work that begins immediately upon booking, including but not limited to:

  • Energetic, intuitive, and strategic preparation

  • Review of context, submitted materials, or business background (if applicable)

  • Creation of a focused container for the engagement

  • Scheduling, coordination, and administrative processing

  • Post-session or post-engagement reflection and continuity planning

This preparation occurs regardless of whether the session or engagement ultimately takes place.

 

2. Nature of Intuitive, Advisory, and Developmental Work

You acknowledge that:

  • Intuitive, spiritual, coaching, and advisory services are inherently subjective and experiential

  • Business and personal outcomes depend on numerous factors beyond our control

  • No specific result, insight, business outcome, financial performance, or transformation can be guaranteed

  • The value of this work may unfold over time and is not always immediately apparent

Disagreement with guidance, lack of resonance, or dissatisfaction with outcomes does not constitute grounds for a refund.

 

3. Professional Boundaries & Integrity

This no-refund policy:

  • Preserves the integrity of the container and engagement

  • Ensures mutual commitment and clarity of expectations

  • Prevents misuse of subjective dissatisfaction as a basis for reimbursement

  • Protects Sael, LLC from being positioned as outcome-guaranteeing or results-based consulting

 

No Refunds For (Without Exception)

Payments are final and non-refundable in all of the following circumstances:

  • Completed sessions, calls, or advisory engagements

  • Partially completed programs or long-term containers

  • Cancellations with less than 72 hours’ notice

  • No-shows or failure to attend without notice

  • Dissatisfaction with insights, advice, or perceived outcomes

  • Change of mind after booking or purchase

  • Business decisions made or not made following guidance

  • Technical difficulties on your end (internet, device failure, user error)

  • Claims of “it didn’t resonate,” “it wasn’t what I expected,” or similar subjective reasons

  • Requests for specific guidance, messaging, or outcomes not received

 

Limited Exceptions (Rescheduling Only – No Refunds)

Refunds are never issued, however limited rescheduling may be offered under the following circumstances:

  • Practitioner illness or emergency

  • Technical failure on our end that prevents service delivery

  • Force majeure events (natural disasters, platform-wide outages, government restrictions)

In such cases, you will be offered:

  • A one-time reschedule at no additional charge, or

  • A reasonable alternative delivery format

 

Rescheduling Policy

  • One-time rescheduling is permitted with at least 72 hours’ written notice

  • Requests must be submitted to: saelhealing@gmail.com

  • Second reschedule requests require a new booking and payment

  • Rescheduled sessions must occur within 90 days of the original booking

Sessions not rescheduled within 90 days are forfeited without refund or credit.

 

Founder Coaching, Advisory & Long-Term Engagements

For multi-session packages, retainers, containers, or advisory engagements:

  • No refunds are issued for unused sessions

  • Early termination by the client does not trigger reimbursement

  • Fees reflect access, capacity allocation, preparation, and advisory availability—not guaranteed outcomes

 

Digital Products & Educational Materials

Where applicable:

  • All digital products, recordings, courses, or downloadable materials are final sale

  • No refunds once access has been granted

  • Technical issues will be addressed via support, not refunds

 

Promotional Offers & Gift Certificates

  • Promotional pricing, discounts, and gift certificates are non-refundable and non-transferable

  • Gift certificates expire 12 months from purchase

  • No cash value or extensions granted

 

Chargebacks & Payment Disputes

Fraudulent Chargebacks

Initiating a chargeback or payment dispute without first attempting resolution with Sael, LLC constitutes a violation of this policy and may result in:

  • Immediate termination of services

  • Permanent ban from future offerings

  • Reporting to payment processors and fraud monitoring systems

  • Recovery efforts, including administrative and legal costs

Legitimate Billing Errors

If you believe a billing error occurred:

  • Contact saelhealing@gmail.com within a reasonable timeframe

  • Provide relevant transaction details

  • We will review and respond within 5 business days

 

EU Consumer Rights

For EU residents:

  • You may have a 14-day right of withdrawal for distance contracts

  • This right is explicitly waived when you request services to begin within the 14-day period

  • By booking a session scheduled within 14 days, you consent to immediate performance

  • Once a service has been performed, the right of withdrawal is forfeited

Questions regarding EU consumer rights may be directed to saelhealing@gmail.com.

 

Your Agreement

By booking or purchasing any service from Sael, LLC, you confirm that:

  • You have read and understood this Refund Policy

  • You agree to all no-refund terms

  • You are making an informed and voluntary decision

This Refund Policy is incorporated into and governed by our Terms & Conditions, Privacy Policy, and Medical & Professional Disclaimer.

 

Contact Information

Sael, LLC
Attn: Farah Al Chammas

📧 Email: saelhealing@gmail.com
🌐 Website: www.withsael.com

 

Last Updated: 12 January 2026

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